Supdesk
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Customer support that answers before anyone has to ask.

A branded help center and an AI agent grounded in your docs and wired to your backend. Customers find answers on their own, and your team picks up the conversations that need a person.

Start free trial Read the quickstart Live on web, iOS and Android
Inbox 4 today · 1 waiting for a person
Dana Whitfield Verified · Viewing: Help center / Late deliveries
Where’s my order #4821? It was supposed to arrive Tuesday.
It shipped Monday, but the carrier now expects Friday. Under the late-delivery policy I can refund the $12.00 shipping fee. Shall I?
Yes, please.
Done. $12.00 is on its way back to your card within 3–5 business days.
request_refund · $12.00 · under auto-approve limit Approved
Ships everywhere your customers are Web widgetiOS SDKAndroid SDKCustom domainREST API

One conversation, wherever it starts.

AI grounded in your knowledge Retrieval runs before every reply, and the agent can search again mid-conversation across your public and internal articles.Secure per-user account access Identity tokens from your backend map to verified end users. Anonymous visitors get answers from your articles and nothing more.Actions and refunds with guardrails Signed connector calls for account context and custom actions, with auto-approve limits, approval queues and in-chat confirmation.Human handoff Escalate to your team in a realtime inbox, with the whole conversation and what the AI already tried on the same screen.Learns from resolved tickets Turn human resolutions into draft articles, edit, publish, and they’re indexed for the next customer with the same question.

Let the answer do the first reply.

Customers search, read and resolve on their own. When they need more, one click opens a chat that already knows who they are, which page they were on and what they searched for.

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How it works

Live in an afternoon.

  1. 1 Connect your knowledge Import articles or write them in the dashboard. Hybrid vector and full-text search grounds every answer in your docs.
  2. 2 Sign identity tokens Your backend issues short-lived JWTs so Supdesk knows who is asking, without sharing secrets with the client.
  3. 3 Ship web and mobile Drop in the widget, Swift Package or Gradle SDK. Same API, branded help center, streaming chat.
Questions

Before you integrate.

Where does Supdesk run?

The API is a Cloudflare Worker (D1, Durable Objects, Vectorize). Your help center and widget are edge-hosted; the marketing site is static.

Can the AI act on our backend?

Yes, through signed connector calls for user context, custom actions and refunds. Only verified sessions receive those tools.

Do we need to train a model?

No. Supdesk uses your chosen model with retrieval over your articles. You control the system prompt, temperature and tool limits.

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Have your help center and AI agent live today.

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